On October the 8th 2017, a devastating fire struck the city of Santa Rosa. A little over a year later, the area was hit with yet another fire. Despite evacuating patients, the emergency department at Santa Rosa Memorial treated about 90 people as a result of the fires.
At the beginning of February 2018, I contacted a Privacy Screen manufacturer in Los Angeles; Kwickscreen USA had a very innovative Portable Privacy Screen that looked like it could work for our Emergency Room at Santa Rosa Memorial Hospital.
The next day, one of their directors reached out to me. He answered all the questions that I had about the functionality and design of the QScreen. Like most people in the USA, he knew about the devastation caused by the fires, and he told me that as a California company they wanted to assist in any way possible to help us treat and care for our patients.
We agreed to purchase 2 of their Q Screens (portable versions) and he then asked if they could donate a further screen free of charge. He said it was their way of “giving” back. He sent us a very large library of Art Designs and images; we chose the images that we wanted and soon after they received a PO we received our screens.
The screens work really well, they can be moved from place to place, they bend to create L shapes and are extremely stable. The images really pop, and we get very favorable responses from staff, but more importantly from our patients. The screens move quickly into place and are extremely easy to clean. They’re nothing like the flimsy curtains and screens we used in the past. We are using them for hallway beds and just about anywhere we need privacy.
The experience with the company has been so good and we’ve been so impressed that 9 months later we ordered another 4 screens. This time we got a very generous discount for placing a repeat order.
Last week we contacted them because one of our staff had inadvertently damaged one of the screens, it happens in busy Hospitals. They asked to see a photo and within an hour they advised us that whatever the reason they would fix or replace it free of charge, including any shipping charges.
We understand that Kwickscreen USA is currently rebranding and changing their name to Rolascreen. We certainly will continue to refer them to any ER that is seeking a well-made and well-supported product. I have and will continue to recommend this high-quality product. Leadership from our sister hospitals in the Providence system have seen the KSUSA product deployed in our ED. They were impressed with what they saw and also have placed orders.
It’s good to see an American manufacturer that takes care of its customers.